| Q: | Are replacement parts available? |
| A: | Yes, parts for our current standard products are available. |
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| Q: | Can I install a Chicago Faucets product myself? |
| A: | Yes, Chicago Faucets products may be easily installed in a home or business. To assure you are in compliance with local building codes, it is recommended you consult a local plumbing contractor. |
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| Q: | Can I repair my Chicago Faucets product? |
| A: | Yes, in most cases maintenance and repair may be performed quickly and easily. |
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| Q: | Are submittal drawings available for your products? |
| A: | See the Product Catalog for the appropriate drawing. |
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| Q: | Are installation instructions available? |
| A: | See the appropriate Installation Instructions for your product. |
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| Q: | Why do the handles spin? |
| A: | The cap nut is not tight. Tighten the cap nut firmly. |
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| Q: | How do I align the handles? |
| A: | The handles may be repositioned by removing the mounting, taking off the handle and replacing the handle on the stem in the next groove made in the handle. |
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| Q: | The gooseneck (GN) spout on my faucet wobbles. Is it installed properly? |
| A: | The package of white washers included with the GN spouts provides the material and instructions for reducing the wobble. |
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| Q: | Can I replace the screen on the aerator? |
| A: | The screen in the aerator should not be replaced. A new aerator should be purchased. |
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| Q: | How do I clean Chicago Faucets products? |
| A: | Use a mild soap and water with a soft cloth. Do not use abrasive cleaners or cleansers for this will void the warranty on the finish. |